Owens & Minor Supply Chain Coordinator in Sumner, Washington
Provides on-site asset management services and/or administrative/customer service support to assigned accounts to ensure that the Owens and Minor program service goals and objectives are met.
ESSENTIAL JOB FUNCTIONS:
1.Visits assigned hospitals to perform as needed Inventory Management Services to support our Clinical Inventory Management Program agreements to include performing physical counts, generating/placing orders, product put-away and stocking location maintenance, including on-site organization and corresponding data file maintenance.
2.Schedules meetings with materials managers and buyers to ensure accuracy and timeliness in purchase orders.
3.Assist client in stocking supplies and checks inventory to determine hospital usage levels.
4.Converts new customer's product numbers to Owens & Minor's product numbers.
5.Forwards Demand Ready and O&M program inventories and supporting documents to corporate/analysts for detail analytics and preparation for recommendations for the customer.
6.Handles return goods authorization process according to procedures and assure proper credit is given to the customer and assures proper pricing on all customer orders.
7.Maintains a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in courteous and efficient manner.
8.Acts as a liaison between the warehouse, office, and customer regarding administration of account.
9.Coordinates with customer to determine product need in event of backordered product, expediting when necessary.
10.Respond to customer inquiries.Research, resolve, and track customer issues regarding service failure, product returns, incorrect shipments, etc.
11.Reports customer feedback to management, including any signs of customer dissatisfaction.
12.Maintains customer product cross reference file.
SUPPLEMENTAL JOB FUNCTIONS:
Performs additional duties as directed.
A. EDUCATION & FORMAL TRAINING:
General knowledge of a variety of basic topics, such as math, reading, basic accounting, typing, etc.Equal to a high school diploma.
B. WORK EXPERIENCE:
Over one year up to and including three years.Hospital distribution experience a plus.
EQUIPMENT, TOOLS AND WORK AIDS:
Personal computer, CRT, catalogs, forms, and manuals.
WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS:
Inside working conditions.
No environmental hazards indicated for this classification.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
TYPE OF PHYSICAL REQUIREMENTS:
Clarity of vision at 20 inches or less.
Adjustment of lens of eye to bring an object into sharp focus.This item is especially important when doing near‑point work at varying distances from eye.
Extending hand(s) and arm(s) in any direction.
Seizing, holding, grasping, turning, or otherwise working with hands. Fingers are involved only to the extent that they are an extension of the hand.
Expressing or exchanging ideas by means of the spoken word.Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Perceiving the nature of sounds.Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines.