Manager, Applications Development in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 7/11/2019

Job Snapshot

Job Description

POSITION SUMMARY

 

Manages the design, development, and implementation of Owens & Minor's business software applications systems.  Manages existing systems and applications maintenance, support, and upgrade activities.  Facilitates implementation of business solutions (technology, applications, processes, training, etc.) in accordance with customer contracts, and regulatory/financial/legal requirements.



ESSENTIAL JOB FUNCTIONS: 

1.       Identifies innovative and creative business solutions to meet both internal and external customers' applications needs.  Educates internal and external customers on how business software applications systems can be leveraged for business value and growth.  Facilitates the definition of business process and system requirements for new technology initiatives.

2.       Manages the work of multiple development teams, including planning, risk mitigation, resource forecasting, and delivery. 

3.       Serves as liaison between customers, teammates and other business partners to identify and implement applications improvements.  Partners and aligns Information Services (IS) with customer business objectives by establishing working relationships at individual and department levels with customers. 

4.       Promotes modern agile/iterative work processes to teams and management to focus on true customer value.

5.       Ensures the delivery of applications support consistent with end user expectations and service level agreements.  Monitors customer satisfaction levels with activities executed across IS functions.  Monitors and reports operational service level agreements across customers and technical operations teams. 

6.       Establishes performance metrics and measurement criteria for internal and external service processes, emphasizing improving overall customer service responsiveness.  Develops, tracks and reports metrics and key performance indicators (KPI) for the team.  Monitors and ensures a high level of customer satisfaction with services provided.

7.       Drives operational efficiencies through oversight of continuous improvement/lean initiatives relating to business software applications systems.

8.       Manages third party providers, defining work, drafting Statements of Work (SOWs), monitoring performance, evaluating results, and tracking cost and timelines.

9.       Designs, develops, tests, and validates workflow and process controls with customers and operations teammates.  Manages migration to production.

10.   Trains and mentors teammates on applications functionality, operations, and formal continuous improvement methodologies through implementation and go-live processes.  Provides continued application support after go-live. 

11.   Manages creation and updates to system documentation in accordance with regulatory, financial, legal, and departmental requirements.  Develops standards, policies and procedures to guide developers and technical support personnel.

12.   Utilizes technical expertise to support sales team throughout the sales process, demonstrating the application and technical services options available.  Augments the sales team during the sales process as required.

13.   Leads multiple projects and oversees developers to ensure that specifications are met.

SUPPLEMENTAL JOB FUNCTIONS:  

1.       Performs additional duties as directed.



EDUCATION & EXPERIENCE:  

  • Bachelor's Degree required; concentration in Information Systems, Computer Science, or Information Security highly preferred
  • Five (5) or more years' experience in applications systems design and development
  • Five (5) or more years' experience in IT project management
  • Or any combination of education and experience to meet the above requirements

KNOWLEDGE SKILLS & ABILITIES:

  • Excellent communication, presentation, influencing, and reasoning skills
  • Strategic mindset with a deep functional knowledge of the Application Development
  • Experience facilitating the definition of business requirements
  • Experience designing and implementing solutions, including processes and managing change
  • Pharmaceutical and/or healthcare business applications experience preferred
  • Experience working with many and varied third party vendors
  • Ability to identify emerging technologies and successfully apply them to critical business problems
  • Strong analytical skills including the ability to make and act on decisions with limited information
  • Ability to manage large teams across multiple technology related disciplines
  • Experience in development processes (including requirements gathering and analysis design, selection of tools and technologies, release and version control, testing methodologies and deployment management)
  • Demonstrated negotiation, persuasion and conflict management skills
  • Proven ability to serve as champion for multiple projects simultaneously Knowledge of Service Desk operations, Desk Side Support operations, Asset Management, Desktop Image Management, Voice and Mobility Support
  • Ability to identify opportunities that lead to operational improvements and/or savings.
  • Ability to work independently in a team setting involving multiple departments, partners, and business processes
  • Strong understanding of leveraging technology solutions to increase efficiency and effectiveness


ADDITIONAL REQUIREMENTS:  

  • May work extended hours on occasion

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