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Production Supervisor 3rd Shift in Arden, NC at Medical Action Industries

Date Posted: 3/23/2019

Job Snapshot

Job Description



Provide leadership and direction to the production teams with full accountability for results in terms of quality and quantity of production by ensuring staffing is adequate and appropriately trained.         


1.      Ensures adherence to SOP's, GMP & ISO policies and support quality expectations.

2.      Organizes and plans work flow with Buyer/Planner Scheduler and warehouse personnel to enhance productivity, promote efficiency, and maintains machine schedules that meet internal and external needs; prepares and post schedules.

3.      Assigns, instructs, directs, trains and assists employees to support production operation within established work week.

4.      Supports teams and participates in team meetings.

5.      Reviews production procedures and system reports to ensure all data input and records and reports are accurate.

6.      Maintains time and attendance of all production employees and ensures staffing is adequate and within established guidelines.

7.      Identifies, communicates, and assists in the resolution of material shortages, variances, and production downtime.

8.      Evaluates and identifies sources of scrap and rework and participates in implementation of countermeasures for causes.

9.      Investigates and initiates corrective action for customer complaints for all production non-conformances.

10.  Ensures safety awareness and adherence to all safety policies and procedures.

11.  Prepares administrative paperwork and returns to appropriate departments in a timely manner.

12.  Supports engineering projects and changes and ensure all employees are properly trained in current process.

13.  Ensures rework is organized and executed according to established criteria.

14.  Promotes and ensures productive communication between team members, shifts, maintenance, engineering and management.

15.  Ensures teammates are aware of their performance, documents incidents related to performance and performs formal appraisals at appropriate intervals.

16.  Trains and develops teammates.

17.  Manages several team auditors who lead the Production Departments; responsible for the overall direction, coordination, and evaluation of the Production Department. 

18.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

19.  Interviews, hires, and trains employees; plans, assigns, and directs work; completes performance appraisals for team; rewards and disciplines teammates; addresses complaints and resolves problems for teammates.


1.      Performs additional duties as directed.



1.      Bachelor's degree from four-year College or university

2.      3 years supervisory experience; 5 years' experience in a team based production environment, preferably assembly manufacturing


1.      Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

2.      Focuses on conflict resolution and seeks the highest degree of accountability; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to ideas of others and tries new things.

3.      Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings

4.      Writes clearly and informatively.

5.      Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.

6.      Exhibits confidence in self and others; inspires and motivates others to perform well; accountable for behaviors and their impact on others; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

7.      Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

8.      Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

9.      Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

10.  Knowledge of SAP Inventory software and Microsoft Word, Excel, Access and similar software Word Processing software.

Work Environment



1.      Personal Computer

2.      MS Office Suite


1.      Inside working conditions.

2.      The noise level in the work environment is usually loud.



1.      Fingering:   Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.

2.      Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

3.      Work Requirements:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

4.      Visual Acuity:  Closely viewing in order to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.


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