Senior Ops Implementation Project Specialist in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 9/13/2019

Job Snapshot

Job Description



Leads the implementation of moderately complex to complex customer/client conversions involving cross functional teams from Owens & Minor and the customer/client; adapts implementation templates to meet specific customer/client needs; identifies and resolves barriers and obstacles to timely completion of implementation projects; acts as implementation subject matter expert in the preparation of responses to proposals. Responsible for developing operational process on each project to compile, quality check and report on O&M and customer/client Key Performance Indicator (KPI) metrics; facilitates on-going customer/client relationships.


1.      Directs the implementation process for new customers/clients for warehousing, transportation and Order to Cash (O2C) functions.  Ensures KPI's are established for business, services and customers/clients.  Ensures that Operations has a process to track KPI's on a regular basis and send to both internal and external customers/clients.  Works with applicable internal and external teams to improve KPI processes.

2.      Reviews sales contract and service offering in detail gaining full understanding of project requirements providing refinement and revisions if needed, particularly with regard to technical requirements and potential data interfaces not previously identified.

3.      Manages project-related tasks, activities and milestones with various teams (internally and externally) to ensure completion; communicates project-related issues to external and internal management; identifies and resolves barriers and obstacles to attaining project milestones.

4.      Participates in potential and existing customer/client calls involving proposals and need assessment development; provides understanding of general project configuration requirements. 

5.      Verifies profitability schedules/scenarios for implementation proposals; works with IT team to ensure process for customer/client billing data to track and automatically bill as designed.

6.      Direct efforts of implementation teams, customers/clients, vendors and other Owens & Minor partners to ensure successful completion of projects.  Manage external relationships with vendors.  Responsible for escalation and management of external vendor issues.

7.      Manage multiple simultaneous customer/client implementation projects on various platforms and technologies.  Monitors, communicates and effectively coordinates the concurrent project activities.

8.      Throughout the project lifecycle, develops recommendations to rationalize customer's business processes and design innovative solutions supporting these processes identifying potential additional service offerings that may be appropriate for the customer. 

9.      Follows standard PM processes to facilitate conversions and employ best practices across teams with an objective to streamline work processes, increase quality, minimize cost, and decrease time to implement.  Administers project management processes and tools including issues management, budget management, project planning and tracking, risk and expectations management.  Makes recommendations for continuous improvement efforts related to PM processes.

10.  Provides regular written and verbal project communications/updates of status and issues. Coordinates activities across vendor, end user and internal resources to achieve deliverables as defined in project plans.

11.  Ensures a high level of customer/client satisfaction regarding activities that are executed across functions.  Ensures the delivery of support that is consistent with end user expectations and service level agreements.   Responsible to conduct a post-project audit to verify the assumed profit level is being achieved at the 6-month level. 

12.  Partners and aligns with customer/client business objectives by establishing working relationships at individual and department levels with all customer/client partners.  Responsible for educating customers/clients on how technology can be leveraged for business value and growth.  Identifies practical yet innovative solutions to meet customer/client needs. Facilitates the definition of business process and system requirements for new technology initiatives.

13.  Manages the creation and/or updates to business and system documentation in accordance with regulatory, financial, legal and/or departmental requirements.

14.  Maintains professional contacts with other companies, research bodies and equipment manufacturers concerning computer applications and equipment.  Keeps abreast of technological changes and innovation in the IT field. Recommends the best practices of other companies for application by O&M.

15.  Coordinates activities across vendor, end user and internal resources to achieve deliverables as defined in project plans. Identifies and escalates issues or barriers to management as appropriate.

16.  Responsible for internal and external resource planning and allocation.  Monitors day-to-day activities of internal and/or external project team members.  Works with team members to refine project plans and set goals and objectives.


1.      Performs additional duties as required.



1.      Four-year undergraduate degree.  Masters/MBA degree preferred.

2.      8+ years of related project management experience in healthcare, distribution, supply chain, logistics or equivalent.


1.      Strong project management, process management, analytical and financial skills; ability to review and analyze information from multiple sources; ability to work through ambiguity by gathering more data or seeking clarification

2.      Demonstrated data management skills; excellent PC skills, i.e. Excel, Access, Project, Business Objects, Crystal Reporting or Cognos

3.      Ability to conduct customer/client needs assessments, identify and ensure compliance with customer/client requirements.

4.      Planning and organizational skills; detail orientation with the ability to meet stringent deadlines and perform under pressure.

5.      Ability to communicate, both orally and in writing, with teammates at all levels of the organization; ability to negotiate, influence and persuade.

6.      Ability to work independently and as part of a team in a fast paced, dynamic environment.

7.      Ability to present a courteous and professional demeanor when representing O&M with existing and potential customers/clients.

8.      Experience with establishing operational standards and metrics is preferred.

9.      Experience with ERP/Warehouse Management/Transportation Management Systems is preferred

10.  Account Management experience is preferred

11.  Knowledge of logistics, transportation management and/or 3PL industry preferred.

Work Environment


1.      General office equipment including a PC.


1.      Inside working conditions.

2.      No environmental hazards indicated for this role.

3.      Up to 50% travel.



1.      Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

2.      Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

        Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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