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Accounts Payable Escalation Specialist in Richmond, VA at Owens & Minor, Inc.

Date Posted: 2/6/2019

Job Snapshot

Job Description



Performs a wide range of Accounts Payable and some Accounting tasks for the most complex or more risky supplier accounts.  Plans, organizes and participates in Accounts Payable operational activities.  Uses software applications to analyze, identify and resolve statement and unvouchered receipt issues for a broad scope of supplier accounts.  Prepares and analyzes various monthly reports ensuring the security and integrity of the data.  Conducts research for accounts-payable-related issues and uses existing knowledge to determine payment amounts within established guidelines.  Communicates with suppliers and exercises influence to resolve outstanding issues.  Provides guidance to more junior teammates, helping them to resolve issues.


1.      Analyzes multiple data file formats from the Suppliers using multiple software applications (Excel, Access, O&M systems) to create dispute exposure analytics to mitigate exposure.

2.      Collaborates with Suppliers, Supply Chain Management and O&M Distribution Centers to monitor, document, resolve or escalate statement disputes or unvouchered receipts for assigned supplier portfolio.

3.      Leads conference calls or on-site meetings with supplier partners to resolve issues and to develop process improvement.

4.      Independently resolves discrepancies in a timely and fiscally responsible manner to ensure the attainment of supplier funding that is tied to Accounts Payable targets.

5.      Prepares daily, weekly, monthly, quarterly and year-end reports used for reconciliation and reporting the ledger impact of potential exposure or loss of income.  Presents the reports to management.

6.      Compiles data analysis, prepares and processes force payment activity related to statement issues.

7.      Evaluates Accounts Payables (AP) processes and recommends improvements.

8.      Conducts research for internal audit and review of AP issues.

9.      Develops, prepares and/or assembles reports, charts and graphs, as required.

10.  Provides guidance and training to new and existing junior teammates.


1.      Performs additional duties as directed.



  • Associate's degree in Accounting or Finance or equivalent broad training equal to two years of college study, required
  • Eight or more years of related accounting work experience required
  • Five or more years of Accounts Payable experience including issue resolution preferred
  • SAP or Oracle Accounts Payable experience highly preferred
  • Fluency in Spanish highly preferred
  • Ability to travel up to 10%


  • Demonstrated track record of consistently delivering superior results for complex accounts
  • Excellent written and verbal communication skills; able to communicate persuasively and to present complex information effectively
  • Strong analytical skills with the ability to discern errors within complex and detailed work
  • Basic knowledge of accounting principles and strong knowledge of Accounts Payable principles
  • Ability to independently research and resolve complex issues
  • Proficient user of software and Enterprise Resource Planning (ERP) solutions
  • Utilizes excellent organizational skills to manage multiple tasks within deadlines and to perform under pressure

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