Area Systems Analyst in Norfolk, VA at Owens & Minor, Inc.

Date Posted: 9/8/2018

Job Snapshot

Job Description

Provides support to designated areas and customers to reduce cost and improve efficiencies.




Provides support to designated areas and customers to reduce cost and improve efficiencies. Provides PC/printer support Home Office and area users. Provides support for O & M technical products we provide to hospitals. Assists in maintaining the integrity of the company's UNIX and NetWare based local area network(LAN) systems, adding/removing machines as needed. Maintains/updates the operating system(OS) on local machines as needed. Restores requested files and configures system to perform automatic nightly back-ups of company data to tape. Provides support for the phone system as needed. Manage and maintain consistent data, information, nomenclature and verbiage within the area information systems as it relates to customer files, contract information as well as field representative and personnel records.


ESSENTIAL JOB FUNCTIONS:


  1. Analyzes data for designated areas and clients.
  2. Develops/designs programs to meet the unique operational needs of the operating unit or customer.
  3. Adheres to quality assurance process in regards to methods, reports and programs.
  4. Observes functional workings of the operating unit.
  5. Demonstrates the informational and technical capabilities of Owens & Minor.
  6. Gathers necessary information to develop solutions to operating unit and customer.
  7. Communicates with teammates and customers.
  8. Performs system back-ups in accordance with established back-up procedures.
  9. Performs data recovery in accordance with established data recovery procedures.
  10. Monitors printers to ensure they are fully operational and reports problems to the Support Center.
  11. Performs hardware and software start-up and shut-down.
  12. Transmits back-up data off-site or sends tapes to off-site storage to ensure the timely recovery of lost data.
  13. Performs uploads/downloads to supply properly formatted information to O & M management, vendors and/or customers.
  14. Monitors and responds to system messages and follows established procedures for problem resolution and escalation.
  15. Ensures area personnel are kept up-to-date on pertinent information regarding system use and capability.
  16. Maintains accurate and up-to-date documentation on hardware, software, network configuration and disaster recovery procedures.
  17. Adds, deletes and updates users in accordance with published security standards.
  18. Administers application products(report distribution, print, add client to distribution list).
  19. Adheres to preventative maintenance schedules to ensure proper operation of equipment.
  20. Ensures computer room environmental are met(e.g. air conditioning, humidity, heat requirements).
  21. Ensures physical security of data center equipment.
  22. Ensures power systems are properly maintained.
  23. Relays information to the corporation when unique or improved solutions to O & M or customer processes are found.
  24. Manage and maintain consistent data, information, nomenclature and verbiage within the area information systems as it relates to customer files, contract information as well as field representative and personnel records.

SUPPLEMENTAL JOB FUNCTIONS:


  1. Performs additional duties as directed.
  2. Performs special projects as needed.


STRENGTH REQUIREMENT:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.


TYPE OF PHYSICAL REQUIREMENTS:

Acuity, near

Clarity of vision at 20 inches or less.

Talking

Expressing or exchanging ideas by means of the spoken word. Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing

Perceiving the nature of sounds. Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines.



QUALIFICATIONS


  1. EDUCATION & FORMAL TRAINING:


Broad knowledge of a discipline such as chemical, electrical or mechanical engineering, behavior science, finance or business administration. Equal to a complete 4-year college or university education. Professional designations preferred.


B. WORK EXPERIENCE:

At least one year(up to and including) three years.

C. KNOWLEDGE, SKILLS AND ABILITIES:

Outstanding organizational skills.

Working knowledge of Access, Visual Basic, Extra Basic or other similar applications.
Advanced knowledge of DSS and Business Objects.
Knowledge of WISDOM and ability to produce wisdom presentations for internal and external use.
Analytical

Comfort in making presentations to customers and teammates.
Proven ability to quickly learn new procedures.
Excellent verbal and written communication skills.
PC tools -- spreadsheet and word processing.
Demonstrated ability to provide first level hardware and software troubleshooting support.



EQUIPMENT, TOOLS AND WORK AIDS:

General office equipment to include PC.

WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS:

Inside working conditions.

30%-60% travel.

No environmental hazards indicated for this classification.

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