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Business Process Manager in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 1/7/2019

Job Snapshot

Job Description



Identifies, plans, implements and manages best practices for efficient operations.  Facilitates site adoption of best practices through data collection, analysis, and change management. Applies Lean problem solving skills in order to continuously improve processes, align them with customer requirements and deliver positive results for the network. After implementation, monitors metrics to confirm performance to goals.  The Business Process Manager drives the culture of self-inspection and continuous improvement. Collaborates with peers to identify opportunities to improve productivity and quality through process improvements and adjusts standards as needed. Solves business problems in order to connect the world of medical products to the point of care. Advocates for higher levels of quality, efficiency, and throughput. Applies subject matter expertise, facilitation, and change management skills to move teammates swiftly from problem identification to permanent resolution.  Business Process Manager should have experience in leading projects, building relationships, and mentoring process improvement teams consisting of members of all levels and functions without formal reporting relationships.


1.       Leads Operations adoption of best operational practices:

a.       Identifies potential best practices within area of expertise.

b.       Develops detailed project plan to define potential best practices; including as needed data collection and analysis, process and value stream mapping, and other techniques as needed to confirm potential for breakthrough performance.

c.       Collaborate with subject matter experts in the field and Home Office.

d.       Documents best practices in standard operating procedures (developing job aids, templates, and tools as needed).

e.       Communicates results to stakeholders.

2.       Assists with the creation and monitoring of reports.

3.       Collaborates with regional operations teammates to drive sustained quality and productivity gains.

4.       Facilitates and monitor Quality Committee action plans


1.      Performs additional duties as directed.



  •  Four-year Bachelors degree required; Engineering degree preferred
  •  Five (5) or more years of experience in supply chain operations, quality, and/or project management


  • Ability to meet negotiated deadlines, anticipate needs, demonstrate initiative and independence in completing tasks.
  • Excellent verbal and written communication skills including the ability to train others on new processes and systems.
  • Strong conceptual and analytical skills; ability to identify, diagnose and resolve operational problems.
  • High degree of self-motivation; must possess the ability to think and communicate strategically while managing tactical details on a day-to-day basis.
  • Ability to work under pressure, meet deadlines and be flexible, managing multiple priorities simultaneously.
  • Proven ability to motivate and direct the work of others and influence teammates at all levels and various functions and drive change throughout assigned areas.
  • Demonstrated expertise in team and meeting facilitation.
  • Preferred knowledge of Six Sigma and Lean problem solving methodologies.


  •  May be required to travel up to 50% of time

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