Job Snapshot
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Employee Type:
Full-Time -
Location:
Huntington Beach, CA -
Job Type:
Customer Service -
Date Posted:
6/6/2018
Job Description
Essential Job FunctionsMust possess excellent communication skills and the ability to practice proper phone and email etiquette
Skilled in answering a telephone in a pleasant and helpful manner
Ability to read, understand and follow oral and written instructions
Answer questions from customers, clerical staff, insurance companies, and physician offices
Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
Identifies and resolves patient complaints
Ability to verify customer benefits via phone, fax, and web portal
Familiar with medical terminology and insurances HCPC/ICD-9 codes
Reviews and approves documentation received by third parties, for submission to payors
Document activities in ERP system in an accurate and timely manner
Working knowledge of Microsoft Office, particularly Word and Outlook
Provide feedback to Group Team Lead regarding issues with accounts
Conducts routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed
Supplemental Job Functions
Performs additional duties as directed
Qualifications
Education & Experience Required
High School Diploma required; Bachelor's Degree preferred
1-2 years customer service experience
Knowledge Skills & Abilities
High level of proficiency
Consults with senior peers on non-complex projects
Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint
Additional Requirements
Little or no traveling required (less than 10%)
May need to work extended hours on occasion
