Byram Healthcare Document Collection Specialist in Huntington Beach, CA at Byram Healthcare

Date Posted: 8/6/2018

Job Snapshot

Job Description

Essential Job Functions
Must possess excellent communication skills and the ability to practice proper phone and email etiquette
Skilled in answering a telephone in a pleasant and helpful manner
Ability to read, understand and follow oral and written instructions
Answer questions from customers, clerical staff, insurance companies, and physician offices
Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
Identifies and resolves patient complaints

Ability to verify customer benefits via phone, fax, and web portal
Familiar with medical terminology and insurances HCPC/ICD-9 codes
Reviews and approves documentation received by third parties, for submission to payors
Document activities in ERP system in an accurate and timely manner

Working knowledge of Microsoft Office, particularly Word and Outlook
Provide feedback to Group Team Lead regarding issues with accounts
Conducts routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed

Supplemental Job Functions
Performs additional duties as directed


Education & Experience Required
High School Diploma required; Bachelor's Degree preferred
1-2 years customer service experience

Knowledge Skills & Abilities
High level of proficiency
Consults with senior peers on non-complex projects
Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint

Additional Requirements
Little or no traveling required (less than 10%)
May need to work extended hours on occasion

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