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Byram Healthcare Manager, Learning & Development in White Plains, NY at Byram Healthcare

Date Posted: 1/19/2019

Job Snapshot

Job Description

Job Description



Manages the technical training programs for an Owens & Minor business group.  Utilizes adult learning expertise to identify and proactively address opportunities to increase of the effectiveness of the groups processes and teammates.  Conducts performance gap analyses, and develops and delivers training to teammates at all levels of the company.  Acts as an agent to promote the value of sustained learning to leaders and teammates, while becoming a trusted advisor within the organization.  Collaborates closely with leadership and Human Resources to determine learning and development needs; develops, implements, and measures the success of learning strategies and specific development programs.    


1.       Collaborates with internal teams to design and implement training strategies and programs focused on proactively improving the teammate effectiveness, business processes and customer interactions.  

2.       Provides leadership and guidance to trainers and facilitators.

3.       Assesses and analyzes the learning needs of the organization based on current and future strategic plans on a continuing basis.  Translates and documents training needs into requirements for new or updated programs.

4.       Utilizes subject matter expertise to conduct performance gap analyses.  Designs and develops course curriculum and programs to address performance gaps.  Gains feedback and approval for programs aligned with overall business strategies.

5.       Partners with Talent Management team to determine the most effective training methodologies, mediums and timing to use for various audiences.

6.       Develops content both internally and in partnership with external vendor partners.  Manages and maintains strong working relationships with vendor partners.  Manages the training budget. 

7.       Conducts on-site facilitation and/or delivery of training programs as an educator, train-the-trainer, or event facilitator.  Delivers training through classroom sessions, workshops, or individual coaching and/or in conjunction with SME's (subject matter experts) or other business resources, as needed. 

8.       Engages in activities to further develop and successfully onboard new leaders.  Provides leaders the requisite training to assist their efforts to coach, develop, lead and acclimate their teams within Owens & Minor culture and toward maximizing their potential.

9.       Measures and reports on the effectiveness of training programs.  Continuously seeks feedback, ideas and suggestions to improve training effectiveness, training policies and new training initiatives.

10.   Proactively researches and identifies opportunities to apply new technology to improve delivery of learning programs.  Keeps up-to-date with trends, developments and best practices in the learning field.

11.   Leveraging communication and leadership skills, acts as a change agent to ensure that programs and learnings are leveraged across the organization.  Creates relationships with key leaders and builds trust and credibility within the organization.

12.   Engages in Learning Industry forums (i.e., ATD) to benchmark and continuously make improvements against best practices and trends. 

13.   Provides input into the development of internal procedures designed to ensure the adoption of learning processes within the organization and to maintain the consistency and quality of training program developed for the organization.

14.   Provides input into the assessment of return on investment of training programs under consideration for budgeting purposes.


1.      Performs additional duties as directed. 



         Bachelors degree required; Concentration in adult education or a related discipline highly preferred.

         Minimum, eight (8) years of experience in the learning and development field or developing training programs or any equivalent combination of education and experience, required.

         Advanced degree or certification(s) i.e. CPLP, DDI, MBTI, DiSC, or SPHR, preferred   


         Extensive knowledge of adult and sustained learning curriculum principles

         Ability to lead efforts to build and or revise job specific competency models and build curriculum to support competencies

         Ability to identify and analyze organizational needs and business opportunities

         Demonstrated ability to design, build and implement learning programs

         Ability to gather requirements and build and/or facilitate the building of content for training courses

         Ability to effectively work with senior levels of Company leadership

         Ability to manage relationships and direct the work of vendors

         Ability to demonstrate leadership presence and gain the trust

         Effective verbal and written communication skills to influence decision makers

         Superior presentation and facilitation skills

         Effective influence and negotiation skills

         Ability to work independently and as part of a team

         Proficiency office productivity software and learning tools (i.e. Video virtual Learning delivery platforms such as WebEx, Skype for business etc., Webinars, Coaching Tools)


         Up to 30% travel may be required during certain times of the year both nationally and internationally

         May be asked to work extended hours from time to time

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