Collector, Associate in Downers Grove, IL at Byram Healthcare

Date Posted: 10/14/2019

Job Snapshot

Job Description



Services the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. Follows-up with payers to facilitate uninterrupted cash flow.


1.       List essential job duties and responsibilities.   Items that have the most time spent on them should come first.  Items that have the least time spent on them should come last.

2.       Answers questions from customers, clerical staff, and insurance companies.

3.       Identifies and resolves patient billing complaints.

4.       Handles customer collection calls.

5.       Documents activities in Enterprise Resource Planning (ERP) system in an efficient accurate and timely manner.

6.       Ensures billing activity is handled correctly.

7.       Evaluates and secures the needed prescriptions, PAs and medical justifications to facilitate payment of claims for initial and review/appeals payments.

8.       Prepares and reviews clean claims for submission to various insurances either electronically or by paper.

9.       Provides feedback to Group Team Lead regarding issues regarding accounts.


1.      Performs additional duties as directed. 



  • Associates Degree required or 5 years equivalent experience
  • One or more years of Customer Service experience required
  • Basic skills with moderate level of proficiency; consults with senior peers on non-complex projects


  • Must possess excellent communication skills
  • Must have the ability to practice proper phone and email etiquette
  • Skilled in answering a telephone in a pleasant and helpful manner
  • Ability to read, understand and follow oral and written instructions
  • Familiar with medical terminology and insurances i.e.  HCPC/ICD-9 codes
  • Ability to edit and resubmit claims for payment
  • Working knowledge of Microsoft Office, particularly Word and Outlook
  • Conducts routine tasks as directed; works under clearly defined guidelines
  • Contributes to specific objectives and outcomes as directed


  • Little or no traveling required (less than 10%)
  • Ability to work extended hours on occasion

        Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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