Continuous Improvement Analyst in Richmond, VA at Owens & Minor, Inc.

Date Posted: 7/18/2018

Job Snapshot

Job Description


Supports the Client Engagement Center (CEC) in driving continuous improvement projects across all CEC operational processes, functions, tools and technologies. Strives to improve continuously the O&M customer experience while improving CEC effectiveness and efficiency and reducing costs.  


1.       Leads data collection and analysis to monitor CEC Key Performance Indicators and metrics.

2.       Conducts data mining across multiple internal systems and tools to identify trends and patterns that are actionable; performs ad-hoc data mining and analysis based on leadership requests.

3.       Develops business cases to define and drive process improvement projects and supports analysis for Continuous Improvement (CI) projects, as needed.

4.       Creates and documents process flows; partners with the Process Council and GPLs to revise existing flows to reflect changes driven by projects led by CI team.

5.       Executes selected process improvement projects: works with CEC managers to identify improvement needs and manage CI project timelines; acts as a change agent to drive project implementation; helps deliver training programs.

6.       Acts as a key player in implementing any overall O&M CI projects in the CEC; collaborates directly with other CEC, Home Office and Field Teammates to execute improvement projects (i.e. client engagement team, purchasing support, and finance operations, sales, etc.).

7.       Collects and analyzes data to drive metrics monitoring financial savings, then compares metrics to established goals and targets giving CI Leadership a solid understanding of financial viability of CI initiatives.

8.       Develops and maintains SharePoint site or other document-sharing tool for all CI projects and works with CI team to keep current.

9.       Elicits and documents business requirements as required for both process and technology changes.

10.   Identifies, analyzes and/or supports planning and execution of improvement opportunities.

11.   Recommends technology enablement opportunities.


1.      Performs additional duties as directed. 



  • Four year university degree required in science, engineering, management, or a related discipline; Master's Degree preferred
  • Two or more years of experience in data analysis/project management
  • Two or more years of experience in process improvement projects
  • Or any combination of education and experience to meet the above requirements
  • Life Sciences / Healthcare experience a plus
  • Good understanding of data analytics tools and other tools like, business intelligence, etc.
  • Continuous-improvement certification preferred; project management certification preferred
  • Key experience focus areas include: Shared Services, Global Business Services,  Change Management, Continuous Improvement, Process Optimization, Operations, Financial Ops, and Customer Service 


  • Flexible and capable to multi-task in a changing environment
  • Strong ability to anticipate future needs of the organization
  • Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills

  • Strong interpersonal skills

  • Strong verbal and written communication skills

  • Strong analytical skills

  • Detailed oriented

  • MS Excel and Access Expertise

  • Ability to work independently and as part of a team to seek issue resolution and solve problems

  • PC/Systems skills & knowledge:  MS Office required; data analysis tools, business objects, basic SQL; experience preferred

  • Process improvement oriented


  • Minimal travel outside of Richmond anticipated
  • Ability to work various shifts or occasional overtime hours

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