Continuous Improvement Project Manager in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 3/15/2018

Job Snapshot

Job Description



Supports the Client Engagement Center (CEC) by driving continuous improvement (CI) projects across all CEC operational processes, functions, tools and technologies. Strives to continuously improve O&M customer experience while improving CEC effectiveness and efficiencies while reducing costs.  


1.       Periodically analyzes key CEC Key Performance Indicators and metrics to identify continuous improvement projects.

2.       Creates and presents the business case for specific improvement projects, as required, to O&M stakeholders.

3.       Identifies process improvement opportunities and drives process improvement projects across the CEC: works with Client Engagement Team Leadership and Global/Domestic Process Leaders to identify business needs, manage project governance, timelines, budget and resources; acts as a change agent and drive project implementation.

4.       Acts as a key point of contact to implement any overall O&M Continuous Improvement projects in the CEC.

5.       Establishes metrics to monitor financial savings as compared to established goals and targets.

6.       Executes technology, organizational and process improvement opportunities. 

7.       Collaborates directly with other CEC, Home Office and Field Teammates to deliver improvement projects (i.e., client engagement team, purchasing support, and finance operations, sales, etc.)

8.       Manages a team of CI analysts to ensure all improvement initiatives are backed by extensive data analysis and research.

9.     Develops and presents updates to key stakeholders and CEC leadership.


1.      Performs additional duties as directed. 



  • Four year university degree required; Master's Degree preferred
  • Six plus years of experience in process improvement and/or project management
  • Continuous improvement certification preferred (LEAN, Six Sigma, etc.)
  • Life Sciences / Healthcare experience a plus
  • PMP certification preferred
  • Key experience focus areas include: Shared Services, Global Business Services,  Change Management, Continuous Improvement, Process Optimization, Financial Operations, and Customer Service 
  • MS Excel and Access expertise
  • experience preferred


  • Demonstrated experience and leadership in managing comprehensive continuous improvement programs to advance an organization's strategy and goals
  • Demonstrated ability and experience in writing, editing, and producing project plans identifying issues and risks
  • Demonstrated skill and confidence in proactively building relationships with top tier partners/leaders both internally and externally
  • Strong ability to make decisions in a changing environment
  • Strong ability to anticipate future needs of the organization
  • Energetic, flexible, collaborative and proactive team leader who welcomes challenges
  • Communicates effectively and persuasively, both verbally and in writing
  • Manages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skills
  • Works independently as a self-starter committed to delivering the highest in customer service, quality and results
  • Analyzes information to make sound business decisions taking prudent business risks as appropriate
  • Anticipates problems and works proactively to solve them through creative thinking
  • Negotiates skillfully, anticipating reactions and planning strategically to overcome objections
  • Strong analytical skills
  • Ability to work independently and as a part of a team to seek resolution to problems
  • Acts as an influential change agent


  • Minimal travel outside of Richmond anticipated
  • Ability to work various shifts or occasional overtime hours

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