Contracts Administration Systems Supevisor in Richmond, VA at Owens & Minor, Inc.

Date Posted: 6/9/2018

Job Snapshot

Job Description



Plans and leads system contract pricing implementation components of customer conversion projects.  Supervises team responsible for providing daily contract and pricing process support to key strategic customers.  Accountable for the communication and follow-up with strategic customers regarding standard price changes and expiring contracts.  Reviews and approves customer set-up structures as it relates to contract access for existing and new customer conversions.  Maintains knowledge of the systems and processes that support these activities.  Effectively works with all levels of field sales, operational and corporate management in the implementation of the contract pricing process for assigned strategic accounts and customer conversions.  Ensures compliance to internal/external duties.


1.      Plans and implements contract pricing on new customer conversions and existing customer GPO conversions.  Leads projects to compare pricing and track changes during conversions and ensures that appropriate field and corporate resources are included in the project.

2.      Ensures consistent level of service and adoption of best practices in the contract pricing process used to support key strategic customers.

3.      Serves as the primary contact for management, Group Pricing Organizations (GPO) and field team related to contract and pricing component of customer conversions.

4.      Works with suppliers, customers and field sales personnel to ensure the prompt resolution of expiring contract replacements and customer GPO/Tier eligibility documentation.

5.      Reviews and analyzes contract audit reports and expiring contracts for possible errors or potential pricing/rebate issues (this may include running periodic price-book (PBU) information for the customer).  Works with corporate contract administration, supplier and customers to resolve issues.  Ensures that customers and sales reps are notified as appropriate. 

6.      Analyzes and researches complex pricing and rebate issues based on sales order exceptions, supplier rebate denials and questions from customers and sales reps.  Works with Accounts Receivable on customer short-pays related to pricing issues.

7.      Communicates with on-site or remote (such as field Accounts Receivables) teams, customers and/or vendors as appropriate in rebate denials when customer/field documentation/involvement is needed to support rebates claimed. 

8.      Authorizes Owens & Minor waivers (such as for advanced notice as required by manufacturers) to meet customer expectations. 

9.      Assigns and reviews the daily work and performance of on-site or remote team members.  Ensures the appropriate and timely resolution of issues, assigning the follow-up responsibility to the appropriate team.  Provides team or customer training as needed. 

10.  Participates in defining, implementing and communicating standardization and best practices of customer conversions.  Develops and implements best practices across the team to ensure consistency in service and provides these as recommendations to the field.  Makes recommendations to corporate contact administration for improvements in contract pricing maintenance processes and procedures. 

11.  Supports sales rep training on contracts and pricing systems, processes and industry standards.

12.  Develops, tracks, and reports on performance metrics for the areas of responsibility.

13.  May identify potential margin opportunities through specific customer knowledge and analysis.  Coordinates with Area Pricing and Margin team on margin initiatives.

14.  Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.

15.  Collaborates directly with client engagement, purchasing support, and finance operations teammates. Other direct interactions may include working with the Accounts Receivable, Rebates, Accounts Payable, Master Data, and Invoicing groups.

16.  Communicates the status of projects and significant issues to management.


1.      Performs additional duties as directed.



  • Bachelor's degree in Business Administration, Healthcare Administration, Public Administration or a related field or an equivalent combination of education and experience required
  • Five or more years of experience in Medical-Surgical Healthcare Distribution Contract Administration required
  • Prior experience supervising, mentoring or coaching others required
  • Any combination of experience and education to meet the above requirements


  • Strong understanding of industry practices and challenges within contract administration
  • Strong understanding of Owens & Minor systems and processes
  • Strong technical and systems knowledge (OMNI2, PMF, ONDEMAND, DSS)
  • Demonstrated ability to use knowledge in decision-making to reduce the risk of errors
  • Proficient in MS EXCEL
  • Working knowledge of MS ACCESS
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to work under pressure and meet multiple deadlines
  • Must be well organized and have excellent time management skills
  • Strong analytical skills


  • Up to 10% travel
  • May work extended hours on occasion

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