Job Description

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.  

1.       Identifies and resolves customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams

2.       Receives and processes customer account payments in addition to placing re-orders

3.       Maintains excellent customer relationships to ensure customer satisfaction

4.       Conducts routine tasks as directed; works under clearly defined guidelines

5.       Contributes to specific objectives and outcomes as directed

1.      Performs additional duties as directed.

Qualifications

• One or more years of customer service experience
• Prior collections experience with multiple payers
• Experience with high volume in-bound calls

• Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
• Excellent verbal and communication skills
• Ability to thrive in a fast paced environment handling multiple demands

• Travel up to 10%
• Works extended hours on occasion