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Customer Service Representative Senior in Chicago, IL at Byram Healthcare

Date Posted: 11/13/2018

Job Snapshot

Job Description

POSITION SUMMARY

Educates patients on products and services, listens to concerns/addresses issues, provides informational literature when necessary and placing supply orders.



ESSENTIAL JOB FUNCTIONS: 

1.      Responds quickly and professionally to customer telephone questions and concerns.

2.      Gathers customer demographics and billing information as needed, to complete requested orders.

3.      Processes orders using the Enterprise Resource Planning (ERP) system.

4.      Maintains patient records by updating account.

5.      Recommends additional products that may be necessary or available to the customer.

6.      Achieves daily completion of CS Credit Review.

7.      Provides solutions to customer issues utilizing experience and judgment.

8.      Conducts complex work important to the organization.

SUPPLEMENTAL JOB FUNCTIONS:  

  • Performs additional duties as directed.


Qualifications

EDUCATION & EXPERIENCE REQUIRED:  

  • Bachelor's Degree required
  • Five or more years of experience
  • Highly skilled and proficient; works on complex projects

KNOWLEDGE SKILLS & ABILITIES:

  • Ability to answer hi-volume in-bound calls via an automated phone system
  • Ability to make outbound calls to customer and referrals as necessary
  • Must possess excellent communication skills and the ability to practice proper phone etiquette
  • Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint
  • Ability to train on policies and procedures
  • Able to perform special projects on an as needed basis
  • Must have completed Customer Service training on all systems


ADDITIONAL REQUIREMENTS:

  • Little or no traveling required (less than 10%)

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