Director, Supply Chain Solutions Operations in Carol Stream, IL at Owens & Minor, Inc.

Date Posted: 3/9/2018

Job Snapshot

Job Description


Responsible for all on-site O&M teammates supporting O&M services/solutions within a Provider or in support of a Manufacturer ("O&M Supply Chain Management Services"), services business development and engagement management within a region, including on-going engagement management which includes staffing managed models, performing quarterly business reviews, baselining performance and measuring progress (qualitative and quantitative), and supporting growth of O&M services/solutions within the Provider or Manufacturer. Ensures engagement deliverables meet client expectations within specified timeframes and budget.  This position reports to the Vice President, Supply Chain Solutions.


  1. Responsible for the financial and operational success of all Supply Chain Management Services within a territory including providing and maintaining standard operating procedures in planning and executing supply chain management services deliverables (action plans, status reports, timelines, success measurement); creating and overseeing processes for tracking and analyzing engagement performance; reviewing monthly engagement status reports prepared by the on-site leader and providing input and recommendations concerning deliverables, issues and/or projected shortfalls.
  2. Represents regional services sales & operations in quarterly Regional Business Team meetings: 
    1. Presents services financials, regional services strategies & priorities
    2. Supports/drives functional excellence

                                         i.    Achieve standardization & consistency

                                        ii.    Aligned w/regional strategy & team

                                       iii.    Provides coverage flexibility

                                      iv.    Eliminates silos

    1. Builds effectiveness as high performing team and region
    2. Strong business partner/service orientation to RVPs and the region

  1. Responsible for supporting assessments of applicable O&M Supply Chain Management Services as appropriate (e.g. PANDAC assessments) and providing on-going engagement management throughout the term of each agreement.  
  2. Ensures baselines are captured (qualitative and quantitative) and savings is tracked to goals, where applicable.  Educates managers and team on the creation and process for Initiative Approval Worksheets ("IAW")s and tracking of key metrics to achieve savings/guarantees within prescribed timelines; ensures that savings/guarantees are reported to finance and customers sign-off on the IAW when required to validate achievement of targeted savings.
  3. Provide subject matter expertise to supply chain managed services team and customers, as needed. Works with the Vice President, Supply Chain Solutions to ensure that appropriate service line protocols and tools are identified, communicated and effectively utilized in each supply chain managed services engagement.
  4. Partner with customers to build credibility and become integrated with the clients' executive team. Communicates engagement status to key strategic customers and to O&M leadership. 
  5. Ensures appropriate staffing levels are maintained in the supply chain managed services to support the service requirements/deliverables as outlined in the schedule of work and these services are being accomplished to the satisfaction of the customer.
  6. Accountable for improving and sustaining customer profitability at target levels; achieving consistency in delivery among supply chain managed services. Ensures invoices are created and communicated to customer.  Ensures invoices and status letters are in agreement with the deliverables identified in the scope of the agreement.
  7. Assist in engagement evaluation efforts including team evaluations, achievement of deliverables, and opportunities for operational improvement.
  8. Continue to improve customer value and satisfaction.
  9. Responsible for selection, development, and retention of on-site supply chain managed services teammates.  Continue to recruit and retain qualified Directors/Managers/Supervisors and staff.  Provides assistance to the supply chain managed services engagement Director/Manager concerning any HR issues that need to be addressed including on-site training sessions such as the "Workplace Harassment Prevention Training Program"; performs follow-up in a timely manner with HR Services on any concerns expressed by teammates.
  10. Ensure that dress code requirements are followed in each supply chain managed services as outlined in the OMSolutions Resource Management Services Guidelines for Dress and Appearance while working at a customer's facility or otherwise representing Owens & Minor.
  11. Ensure that supply chain managed services teammates strictly comply with the O&M Code of Honor Standards in the performance of their daily duties in supporting their customers. Also ensures that teammates comply with Owens & Minor confidentiality standards as outlined in the Code of Honor and the customer's policies to include compliance with Health Insurance Portability and Accountability Act of 1996, Public Law 104-191 (HIPPA) regulations.
  12. Ensures the O&M and Customer guidelines for compliance with safety and regulatory requirements are enforced within each supply chain managed services and appropriate in-service training is provided to teammates in performance of their daily activities within a customer's facility.
  13. Responsible for implementing and monitoring Supply Chain Services Standard Operating Procedures for Quality and Performance Improvement within each supply chain managed services to help improve productivity and service levels.
  14. Monitors each supply chain managed services use of overtime and temporary services to ensure compliance with appropriate operational guidelines and budgetary requirements.
  15. Responsible for negotiating contract renewal with customer, identifies and resolves barriers and issues; maximizes opportunities to expand services and increase margin.
  16. Increases Owens & Minor market visibility/outsourcing opportunities by participating in local business initiatives, external professional organizations, volunteer activities, etc;  identifies outsource sales opportunities and coordinates them to conclusion with the sales team; identifying sales opportunities, development of proposals, contracts and SOWs relating to other O&M initiatives.
  17. Identifies, develops and implements best practices in supply chain operations to enhance current supply chain managed services.
  18. Administers/monitors approved accounting practices to ensure financial and operating reports accurately reflect the condition of the business and provide reliable information necessary to control operations. Ensures all practices and procedures comply with audit requirements and meet operational standards. In addition, to help ensure the Supply Chain Management Services line meets or exceeds the budgeted revenue targets within all Regions/Accounts and negative account margins are eliminated; and the overall service line profitability and customer value is realized.
  19. Conduct operational assessments for potential customers' supply chain functions being considered for outsourcing prior to submitting a proposal.  Support the Core by providing high level logistics studies as value-added services.
  20. Maintain on-going communicating and coordination with Service Line Leaders, Owens & Minor RVPs sales and operations, and sales representatives/general managers regarding Supply Chain Management Services matters/initiatives within the Regions and to support joint pursuit opportunities.


     Perform additional duties as directed.




Bachelor's degree in Business Administration, Economics, or related health care field is required.  A Master's degree in Business Administration, Economics, Health Care Administration or related health care field is desired. 


5 to 7 years of director-level experience in hospital materials management or health care consulting and managing projects and engagements of similar scope and complexity.


A.           Broad knowledge of health care industry, issues, and trends; in-depth knowledge of supply chain principles and practices

B.           Demonstrated planning and organizational skills; ability to organize and manage multiple priorities

C.           Excellent verbal and written communication skills

D.           Problem resolution at both a strategic and functional level

E.           Change management skills, able to influence and persuade teammates at all levels of the organization and in ever-changing environments

F.            Ability to analyze, conclude and measure performance

G.           Team building skills; ability to motivate and direct the work of others; ability to mentor and lead teammates

H.           Financial analysis, management skills

I.             Ability to develop and lead multi-functional projects

J.            Strong customer relations skills


          General office equipment to include PC.      




  1. Inside working conditions.
  2. No environmental hazards indicated for this classification.
  3. Moderate travel required


          Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.


          Acuity, near

          Clarity of vision at 20 inches or less.


          Seizing, holding, grasping, turning, or otherwise working with hands. Fingers are involved only to the extent that they are an extension of the hand. 


          Picking, pinching, or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).


          Expressing or exchanging ideas by means of the spoken word.  Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.


          Perceiving the nature of sounds.  Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines.

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