Global Sourcing Support Specialist in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 7/17/2018

Job Snapshot

Job Description



Responds to inquiries, processes orders, and handles complaints in a prompt, courteous, and effective manner for Global Sourcing Support Operations.  Researches and processes credits, expedites emergency orders and eliminates back orders for customers.


1.       Processes and inputs all customer orders and checks computer for product availability.

2.       Coordinates special/last-minute shipping requests with the warehouse (expediting any order as necessary).

3.       Traces orders as required and notifies customers of any activity concerning their merchandise.

4.       Handles return goods authorization process according to procedures and assures proper credit is given to the customer and assures proper pricing on all customer orders.

5.       Maintains a good working relationship with buyers, Customer Service Representatives (CSR) across the domestic distribution network, and sourcing customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in courteous and efficient manner.

6.       Coordinates shipping/receiving issues and resolution between the transportation team (currently outsourced), shipping warehouse team and receiving warehouse team.

7.       Acts as a liaison between the warehouse, the buyers, CSRs across the domestic distribution network, and sourcing customers in the administration of accounts and regarding invoicing and credit changes.

8.       Acts as a liaison between buyers and MediChoice brokers on any order/shipment issue.   Ensures the sales order and purchase order systems are kept in sync for any order changes.

9.       Works software errors on inbound documents from vendors ensuring the proper receipts have been applied against purchase orders.

10.   Works software errors on inbound documents from customers to ensure vendor receipts are accurate for payment and billings are completed on a timely basis.

11.   Monitors and tracks back orders.

12.   Resolves complaints and requests for refunds, exchanges, and adjustments.

13.   Answers questions, investigates, and corrects errors on customer orders.

14.   Reviews orders on hold due to errors; corrects and releases orders to be picked and shipped.

15.   Coordinates with Category Management and Product Sourcing Managers to resolve pricing problems.

16.   Researches short pays.

17.   Reports buyer feedback to management, including any signs of buyer dissatisfaction.

18.   Oversees all paper work associated with orders and maintains corresponding files; ensures billing is up-to-date at all times, especially at month-end.

19.   Furnishes shipping and tracing information to customers as required and maintains damage records and back-order logs.

20.   Follows up with other departments to ensure the service standards are being met.


1.      Performs additional duties as directed.



1.       High school diploma required;  additional clerical and business office equipment training preferred

2.       One year to three years of experience preferably in healthcare, distribution or supply chain logistics


1.       Excellent verbal and written communication skills

2.       Ability to organize and solve problems

3.       Ability to handle multiple tasks

4.       Ability to work with and meet deadlines

5.       Ability to work with minimal supervision

6.       Good interpersonal skills

7.       Ability to perform under pressure

8.       Ability to discern errors within complex and detailed work environment


1.       None

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