Inventory Flow Coordinator in Richmond, VA at Owens & Minor, Inc.

Date Posted: 10/9/2018

Job Snapshot

Job Description

POSITION SUMMARY

 

Supports the assigned Client Engagement Team (CET) and customer experience by creating and processing inventory transfer requests, expediting customer and vendor orders while determining the most cost effective transfer manner without compromising service level agreements across the entire customer base.  Coordinates communicating with vendors, client engagement teams, and sales on the expedited customer requests. Processes vendor returns via the Automated Debit Memo (ADM) system.   



ESSENTIAL JOB FUNCTIONS: 

Customer Order Management

 

1.       Provides status updates as requested for expedited items per customer requirements

Inter-Branch Transfer (IBT) Processing

 

2.       Responds to IBT requests from CETs & regional purchasing teams by analyzing the requested amount of product, identifying a supply source (when applicable) and providing yes/no decision.

3.       Executes the necessary IBT order (i.e drop ship from vendor to customer, drop ship from vendor to Distribution Center (DC), drop ship from DC to customer, or transfer from DC to DC)  in the Enterprise Resource Program (ERP).

4.       Analyzes fulfillment and transportation options (e.g., IBT v. Vendor Drop-Ship, overnight versus 2 day) and coordinates recommended actions with requesting team for approval. 

Reverse Logistics to Vendor

5.       Processes vendor returns and initiates debit memos for non-excess related returns through ADM system.

6.       Requests and obtains Return Goods Authorizations (RGA) from vendors for vendor returns.

7.       Evaluates non-stock customer returns and approves based upon sale ability within O&M network or vendor return guidelines.

Internal Communication

 

8.       Acts as the main point of contact for Sales, Purchasing, and Client Engagement teams for product movement requests between Distribution Centers and Vendor sites.  Expedites customer orders.

9.       Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.

External Communication

10.   Processes vendor returns and initiates debit memos for non-excess related returns.

11.   Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.

12.   Collaborates directly with other client engagement, purchasing support, and finance operations teammates.

SUPPLEMENTAL JOB FUNCTIONS:  

  • Performs additional duties as directed.


Qualifications

EDUCATION & EXPERIENCE REQUIRED:  

  • A high school diploma required; some college preferred
  • Two or more years of purchasing experience preferred
  • Logistics experience preferred
  • Any combination of education and experience to meet the above requirements

KNOWLEDGE SKILLS & ABILITIES:

  • Good interpersonal skills
  • Strong verbal and written communication skills
  • Solid planning and organizational skills
  • Ability to work independently and as part of a team
  • Ability to independently seek issue resolution
  • Strong follow-up skills
  • PC/Systems skills & knowledge:  Microsoft Office; SalesForce experience preferred
  • Customer service oriented


ADDITIONAL REQUIREMENTS:  

  • Must be available to work additional hours as required
  • May need to work various shifts

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