This site uses cookies. To find out more, see our Cookies Policy

Lead Contracts & Pricing Specialist in Richmond, VA at Owens & Minor, Inc.

Date Posted: 5/23/2019

Job Snapshot

Job Description



Aligns contract pricing information between Customers, Suppliers and Owens & Minor's systems.  Acts as a resource for other Contract & Pricing teammates to analyze, interpret and work customer pricing issues.  Provides process and system expertise to department teammates for training and problem resolution.  Serves as subject matter expert on pricing activities systems, providing input on process and system improvements.  Monitors team workloads and case aging, escalates issues to management.  Researches and resolves complex pricing discrepancies between customer, suppliers and Owens & Minor.  Responds to pricing inquiries, responds to processing orders queries, and handles complaints in a prompt, courteous, and effective manner.


1.       Provides daily support to Contract & Pricing Specialists for process how-to and complex pricing issue questions.  Escalates issues to management as needed.

2.       Assists supervisors in ensuring standards and best practices are followed within a team of Contract & Pricing specialists.  Participates in the creation, evaluation and implementation of new tools and processes within the team.

3.       Monitors workload volume and case distribution across a team of Contract & Pricing Specialists. Assists supervisor in workload balancing and in ensuring backlogs are addressed in a timely manner. 

4.       Serves as SME and represents department on cross functional teams and projects.

5.       Ensures that customer, Integrated Delivery Network (IDN) pricing contracts are correctly loaded into the contracts administration database and retained according to audit/compliance policies. Communicates and coordinates contract pricing updates with customers to ensure pricing alignment.

6.       Audits and ensures customer is attached to all appropriate national (Group Purchasing Order) contracts. Works with GPO Contract Administrators as needed.

7.       Researches and resolves complex pricing issues. Resolution may involve direct contact with the customer, O&M sales representatives, and/or O&M management team. Determines the action required and ensures the correct team takes the appropriate action.

8.       Reduces the number of price discrepancies between Owens & Minor and the customer by reviewing Open Order Price Variance and Billing Error reports to assess and resolve pricing differences; holds and reprices orders to ensure pricing accuracy where needed.

9.       Monitors and processes contracts transmitted through EDI (Electronic Database Interchange) networks. 

10.   Works proactively to notify appropriate teams of contracts due to expire.  Reviews expiring contract reports and requests renewals from vendor or manufacturing representatives.  Requests approval for contract amendments/extensions.

11.   Researches and prepares pricing credits due to pricing issues.  Works with the Accounts Receivables (AR) team to ensure they have the information needed to apply credits and to eliminate duplicate credits to the customer.

12.   Responds to inquiries from vendors, buy groups (IDN, GPO, etc.) and various corporate departments regarding customer contract pricing specifications and related issues. 

13.   Maintains knowledge of Owens & Minor pricing systems and processes used to support customer pricing

14.   Participates in the implementation of contract pricing on new customer conversions and existing customer supplier & GPO conversions.  May also participate in projects to compare pricing and track changes that occur during these conversions.

15.   Secures all supporting documentation for awarded contracts and maintains appropriate files.

16.   Researches and resolves short pays due to pricing issues.

17.   Works closely with sales representatives and customers to ensure customer price file is accurate and O&M contracts are up to date and loaded accurately. 

18.   Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.

19.   Collaborates directly with client engagement, purchasing support, and finance operations teammates. Other direct interactions may include working with the Accounts Receivable, Rebates, Accounts Payable, Master Data, and Invoicing groups.


1.       Performs additional duties as directed.



1.       Associate's Degree required (Business or Finance concentration preferred) ; Bachelor's Degree preferred

2.       Four (4) or more years of experience working with contracts and using reporting databases (software) to query and format data, required.


  • Knowledge of contract, rebate and pricing processes.
  • Knowledge of mainframe and PC processing infrastructures.
  • Strong organizational skills including prioritizing multiple projects/demands and working with minimal supervision.
  • Ability to research, analyze and communicate complex issues.
  • Ability to work with and meet tight deadlines.
  • Strong interpersonal and communication skills.


  • May need to work additional hours as required
  • May need to work various shifts

Not Ready To Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.