Learning Systems Senior Analyst in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 6/23/2018

Job Snapshot

Job Description

POSITION SUMMARY

 

Maintains, supports, troubleshoots, and improves Owens & Minor's learning technology, including the Learning Management System (LMS), applications, customer-facing education website, intranet pages, and other technology tools that support teammate and customer learning needs.  As the main point of contact for the LMS, provides direction and support to teammates across the global business while owning systems upgrades, governance, support processes, and procedures in support of the LMS. Analyzes leaning needs and provide solutions from content providers as well as in house development of materials. 



ESSENTIAL JOB FUNCTIONS:

1.       Supports the daily utilization and maintenance of the global LMS and other systems used by the department, including but not limited to:

a.       Maintains the configuration of the LMS; evaluates and processes new configuration requests to the system

b.       Organizes and maintains the LMS content, which includes publishing eLearning content and scheduled course offerings and appropriate use of programs, curricula and assignment profiles

c.       Configures new instructor-led courses

d.       Uploads eLearning courses

e.       Creates course components and creates/modifies course configurations

f.        Manages roles, securities, and permissions associated with LMS access

g.       Maintains data integrity and processes for the LMS such as course codes, descriptions and other required information

h.       Configures and distributes reports as requested; analyses data

i.         Facilitates recurring testing for ongoing system upgrades; communicates systems configuration changes

j.         Provides guidance on upgrade needs/future functionality

k.       Creates and manages internal notifications and customer facing communications

l.         Supports and troubleshoots online course testing

2.       Trains and develops business team trainers to ensure the organization can deliver DC-specific training goals and objectives, as well as track achievement.

3.       Drives selection of content and analysis of effectiveness.

4.       Facilitates the development of LMS training materials.

5.       Manages various projects related to learning (i.e. curriculum by job type; certification program).

6.       Interfaces with external providers, including contract compliance.

7.       Provides best in class customer service by responding timely and accurately to customer needs.

8.       Ensures all end users have technical issues resolved including transcript issues, account requests and system functionality.

9.       Monitors the training mailbox, answers questions, and troubleshoots problems for users by phone and via email.

10.   Interfaces with the corporate Help Desk on technical matters.

SUPPLEMENTAL JOB FUNCTIONS:

1.      Performs additional duties as directed.



Qualifications

EDUCATION & EXPERIENCE REQUIRED:

  • A four-year degree in an applicable course of study required
  • Eight or more years of training coordination and/or LMS administration experience required
  • Or appropriate combination of education and experience to meet the above requirements
  • Formal training in Learning Management Systems technical support, systems maintenance, and/or course development preferred

KNOWLEDGE SKILLS & ABILITIES:

  • Strong customer support skills
  • Strong project and time management skills
  • Strong attention to detail, critical thinking, and analysis skills
  • Verbal and written communication skills, including the ability to explain technical concepts in non-technical terms
  • Excellent teamwork skills
  • Must be comfortable in a rapidly changing environment
  • Demonstrated ability to provide first level hardware/software troubleshooting support
  • Demonstrated knowledge of on-line learning management and reporting systems is strongly preferred


ADDITIONAL REQUIREMENTS:

  • May need to work extended hours on occasion

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