Product Assortment Specialist in Richmond, VA at Owens & Minor, Inc.

Date Posted: 7/26/2019

Job Snapshot

Job Description



Active member of Client Engagement Team (CET) responsible for supporting customer experience by managing product assortment and demand changes related to product conversions and business transitions.  Analyzes actual customer sales to ensure that purchases are in line with customer provided usage and when misalignment occurs works to resolve issue with customer.  Generates lost business buyout requests and provides to key customer stakeholders.


Add-to-Stock Processing

  • Coordinates the new/lost business add-to-stock process: including receiving, reviewing, and processing changes related to customer assortment demand changes.
  • Ensures that new/lost business is processed in a timely manner and passes reasonability checks.
  • Creates and analyzes monthly customer usage reports as an input to stock/nonstock decision making and identifies misalignments between forecasted versus actual sales

Product Workflow Management

  • Communicates the addition, substitution, or discontinuation of SKU's from the Product Administration Team as needed.
  • Monitors stock status on inventory transitions and communicates with Client Engagement Reps to facilitate customer purchasing timing.
  • Updates item stocking status for discontinued and customer exclusive items due to lost business

Internal Communication

  • Acts as the main point of contact for Sales, Purchasing, and CEC for new and lost business.
  • Notifies customer on timing of new item availability as well as buyout requirements.
  • Partners with purchasing resources to advise on product assortment changes as well as stock/nonstock recommendations.
  • Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.

External Communication

  • Prepares and publishes customer usage reports along with recommendations of stock items. 
  • Provides closed loop reporting on prior "Add To Stock" submissions and assortment transition buyouts.


  •  Performs additional duties as directed.



  • High school diploma required; some college preferred
  • Three or more years of purchasing experience required
  • Or any combination of education and experience to meet above requirements


  • Good interpersonal skills
  • Strong verbal and written communication skills
  • Solid planning and organizational skills
  • Ability to work independently and as part of a team
  • Ability to independently seek issue resolution
  • Strong follow-up skills
  • Working knowledge of planning systems and concepts
  • PC/Systems skills & knowledge:  Microsoft Office, SalesForce
  • Customer service oriented


  • Must be available to work additional hours as required
  • May need to work various shifts

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