Provider Services Implementation Manager in Saint Rose, LA at Owens & Minor, Inc.

Date Posted: 7/29/2018

Job Snapshot

Job Description

JOB SUMMARY:

Provider Services Implementation Managers are responsible leading Owens & Minor SurgiTrack (procedural unitized delivery) program; understanding hospitals processes, assessing their needs; partnering with the OM Sales Representative; managing cross-project teams to implement identified solutions; determining and measuring Return on Investment; monitoring and evaluating the effectiveness of the program post implementation. This position coordinates efforts of Customer Steering Team, O&M and Customer Operations Teams and Sales Team to facilitate the implementation process and identify/resolve barriers to success.



ESSENTIAL JOB FUNCTIONS:

1.           Observes functional workings of customer site. Performs and/or participates in operating room, supply chain and/or logistics walk through. Analyses the customer's ability to schedule supply chain operations to meet schedules of surgical and/or supply chain operational procedures.  

2.           Performs assessments and scope surveys. Develops written proposals and recommendations.

3.           Collects and analyzes data gathered at customer site. Creates benchmarks and provides objectives and measures. Performs follow up studies to verify correct use and product mix of proposed processes. Reports Return on Investment to customer and O&M senior staff.

4.           Develops recommendations to accommodate customer needs. Develops project plans and secures staffing.

5.           Adheres to quality assurance process in regards to review methods and reports. Advices Area Management and Corporate teams on the subject matter for contracts and agreements.

6.           Manages projects and leads teams of analysts when appropriate. Insures quality standards are understood and met. Aids Area management in communicating outcomes to customers. Tracks project status and reports status to customer and area management.

7.           Develops customer relationship; identifies way to offer Owens & Minor products and Services, coordinates with Sales team as needed on sales strategy.

8.           Constructs process flow to ensure an efficient and effective proposal to customers.

9.           Where there is a local Analyst assigned, takes the lead in providing education and instruction on issues related to specific SurgiTrack projects.

 

SUPPLEMENTAL JOB FUNCTIONS:

          Performs additional duties as directed.



QUALIFICATIONS:

 

          EDUCATION & FORMAL TRAINING:

                   Four-year undergraduate degree required.

          WORK EXPERIENCE:

                   Three to five years of experience in healthcare, clinical supply chain, logistics and/or project management.

          KNOWLEDGE, SKILLS & ABILITIES:

 

A.   OR and Clinical procedures and processes

B.   Supply Chain management, logistics, physical distribution

C.   Excellent verbal and written communication skills.

D.   Ability to analyze and conclude.

E.   Excellent interpersonal skills.

F.    Professional representation of the company.

G.   PC Skills (Microsoft office and Microsoft project)



EQUIPMENT, TOOLS AND WORK AIDS:

          General office equipment.

WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS:

  1. Inside working conditions.

  1. Local travel between hospital locations

  1. No environmental hazards indicated for this classification.

STRENGTH REQUIREMENT:

          Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

 

 

TYPE OF PHYSICAL REQUIREMENTS:

          Acuity, near

          Clarity of vision at 20 inches or less.

          Field of Vision

          Observing an area that can be seen up and in a given point.  This factor is important when job performance requires seeing a large area while keeping the eyes fixed. 

          Accommodation

          Adjustment of lens of eye to bring an object into sharp focus.  This item is especially important when doing near‑point work at varying distances from eye.

          Handling

          Seizing, holding, grasping, turning, or otherwise working with hands. Fingers are involved only to the extent that they are an extension of the hand. 

          Fingering

          Picking, pinching, or otherwise working with fingers primarily (rather than with whole hand or arm as in handling).

          Talking

          Expressing or exchanging ideas by means of the spoken word.  Talking is important for those activities in which workers must impart oral information to clients or to the public, and in those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

          Hearing

          Perceiving the nature of sounds.  Hearing is important for those activities which require ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on running engines. 

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