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Senior Accounts Payable Inquiry Specialist in Richmond, VA at Owens & Minor, Inc.

Date Posted: 4/18/2019

Job Snapshot

Job Description



Resolves Accounts Payable inquiries from suppliers and teammates.  Supports the Accounts Payable Escalation desk as needed to resolve complex issues.  Conducts research for Accounts Payable related issues and uses existing knowledge to determine the most efficient resolution to inquiries within established guidelines.


1.                   Functions as primary point of contact with teammates and external suppliers for Accounts Payable inquiry resolution and statement reviews.

2.                   Manages incoming daily mail/email inquiries, routing to the appropriate teams for timely processing.

3.                   Supports payment reversals with appropriate SAP activities.

4.                   Manage daily and monthly reports with appropriate resolution of exception items.

5.                   Analyzes and resolves vendor activity identified on reports or vendor statements to ensure financial accuracy of accounts payable data.  Utilizes SAP and Excel in the analysis of significant volumes of vendor data.

6.                   Works directly with internal teammates and external suppliers to resolve issues.  Actively manages open disputes with appropriate follow-up activities.

7.                   Overcomes language barriers and collaborates effectively with remotely located teammates.

8.                   Supports the Accounts Payable Escalation Desk as needed for all Accounts Payable-related activities.  Serves as a backup to the Escalation Desk.

9.                   Trains new and existing teammates regarding company polices, Accounts Payable processes and software applications.

10.               Supports internal and external audits.

11.               Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.


1.      Performs additional duties as directed.



  • High school diploma or equivalent required
  • Three or more years  of Accounts Payable experience


  • Microsoft Office Suite experience preferred
  • Strong oral and written communication skills
  • SAP or Oracle Accounts Payable experience preferred
  • Basic knowledge of accounting required
  • Ability to work independently and collaboratively with a Customer Service orientation
  • Ability to multitask, meet stringent deadlines, and perform under pressure
  • Demonstrated knowledge and expertise of Accounts Payable issues
  • Strong attention to detail, troubleshooting, and analytical skills
  • Adaptability to change in a fast paced environment


  • Overtime may be required to meet deadlines
  • Overnight travel may be required during initial training; limited travel may be needed periodically
  • Written and verbal Spanish skills are a plus.

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