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Senior Ops Implementation Project Leader in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 3/26/2019

Job Snapshot

Job Description

We Provide Solutions to Help Healthcare Work. Better.

 Are you ready to be a part of the Solution?

 Established in 1882, Owens & Minor is a Fortune 300 company with 50+ facilities across the US and 18,000 teammates in over 90 countries. We are a leading provider of healthcare solutions, ensuring that hospitals and healthcare providers are able to offer the best care to their patients through supply chain and point-of-care services.

 We believe that our success starts with our teammates and we offer a variety of benefits.

  •  Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after 30 days of employment
  • Employee stock purchase plan
  • Tuition reimbursement



Leads the implementation of moderately complex to complex customer/client conversions involving cross functional teams from Owens & Minor and the customer/client; adapts implementation templates to meet specific customer/client needs; identifies and resolves barriers and obstacles to timely completion of implementation projects; acts as implementation subject matter expert in the preparation of responses to proposals. Responsible for developing operational process on each project to compile, quality check and report on O&M and customer/client Key Performance Indicator (KPI) metrics; facilitates on-going customer/client relationships.


1.      Directs project-related tasks, activities and milestones with various teams (internally and externally) to ensure completion; communicates project-related issues and external and internal management; identifies and resolves barriers and obstacles to attaining project milestones.

2.      Direct efforts of implementation teams, customers/clients, vendors and other Owens & Minor partners to ensure successful completion of projects.  Manage external relationships with vendors.  Responsible for escalation and management of external vendor issues.

3.      Manage multiple simultaneous customer/client implementation projects on various platforms and technologies.  Monitors, communicates and effectively coordinates the concurrent project activities.

4.      Follows standard PM processes to facilitate conversions and employ best practices across teams with an objective to streamline work processes, increase quality, minimize cost, and decrease time to implement.  Administers project management processes and tools including issues management, budget management, project planning and tracking, risk and expectations management.  Makes recommendations for continuous improvement efforts related to PM processes.

4.  Ensures a high level of customer/client satisfaction regarding activities that are executed across functions.  Ensures the delivery of support that is consistent with end user expectations and service level agreements.  

5.  Partners and aligns with customer/client business objectives by establishing working relationships at individual and department levels with all customer/client partners.  Responsible for educating customers/clients on how technology can be leveraged for business value and growth.  Identifies practical yet innovative solutions to meet customer/client needs. Facilitates the definition of business process and system requirements for new technology initiatives.

6.  Responsible for internal and external resource planning and allocation.  Monitors day-to-day activities of internal and/or external project team members.  Works with team members to refine project plans and set goals and objectives.


1.      Performs additional duties as required.


1.      Four-year undergraduate degree.  Masters/MBA degree preferred.

2.      8+ years of related project management experience in healthcare, distribution, supply chain, logistics or equivalent.


1.      Strong project management, process management, analytical and financial skills; ability to review and analyze information from multiple sources; ability to work through ambiguity by gathering more data or seeking clarification

2.      Demonstrated data management skills; excellent PC skills, i.e. Excel, Access, Project, Business Objects, Crystal Reporting or Cognos

3.      Planning and organizational skills; detail orientation with the ability to meet stringent deadlines and perform under pressure.

4.     Ability to communicate, both orally and in writing, with teammates at all levels of the organization; ability to negotiate, influence and persuade.

5      Ability to work independently and as part of a team in a fast paced, dynamic environment.

      Up to 50% travel.


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