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Supply Chain Performance Manager in Dallas, TX at Owens & Minor, Inc.

Date Posted: 1/7/2019

Job Snapshot

Job Description

This position reports to the Owens & Minor Director of Supply Chain Performance.  The Supply Chain Performance Manager (SCPM) partners with the Director of Supply Chain Performance, to develop the strategic business plan and tactics necessary for Owens & Minor to manage and optimize existing services to clients and promote growth of O&M services through the customer's desired supply chain continuum. This position is 70-80% operations-focused and 20-30% sales-focused.  Upon the sale of a supply chain services or product offering to our provider customers, the SCPM is responsible for managing the client relationship, delivering contracted services, and persuading clients of the value from utilizing additional programs and services. These services may include advanced logistics services, inventory management services, or technology services that includes the management of O&M teammates to help support these services.  The SCPM develops engagement plans collaboratively with customers and manages these services through established and agreed upon key performance indicators.   The SCPM manages the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers. The SCPM collaborates with the Director of Supply Chain Performance and other sales teammates to insure that new sales opportunities are pursued in a professional manner.

The SCPM manages the teammates (Coordinators, Supervisors, Analysts, Technicians) assigned to the area or specific engagement. He/she schedules the time of these resources to meet the needs of the area and collaborates with the Director of Supply Chain Performance to insure that projects are staffed professionally and that resources maximized to ensure customer success. The SCPM develops staffing plans that meet the needs of forecasted projects and services programs. He/she utilizes his/her expertise to provide teammates with ongoing training, development and education. The SCPM interfaces heavily with customers including hospital executives.  The SCPM collaborates with Director of Supply Chain Performance, Area Sales Directors, and other O&M teammates to provide exceptional customer service and deliver on customer expectations by ensuring optimal performance of O&M's supply chain and logistics offering.


1.           Works with appropriate O&M teammates and management to ensure continuity of customer relationships and profitability. Ensures that the O&M service offerings are integrated, where appropriate, into the operation of the supporting area.

2.           In collaboration with the Director Supply Chain Performance and other O&M leadership, develops a strategy for communicating, selling and servicing both current and future O&M products and services.

3.           Tracks and reports specific performance indicators to monitor the success of the engagement; identifies issues and resolves obstacles to ensure success.

4.           Meets with strategic customers from each area to develop business and implementation plans. Leads, plans, directs and coordinates the implementation efforts of O&M towards the accomplishment of both Customers and O&M business goals and objectives, ensuring profitable services growth within their area of responsibility.

5.           Manages the engagement process for all projects, advanced logistics services, inventory management services and technology services in the "area" assigned. Creates infrastructure to rapidly roll out new initiatives. Ensures engagements are staffed in a consistent and professional manner. Hires, trains and manages teammates for associated area. Performs annual performance reviews of teammates assigned to his/her area of responsibility.

6.           Communicates engagement status to customers and to O&M account management. Collaborates with other O&M leaders (Area Sales Directors, Account Executives, DSCP, AVP, VPSCP) to deliver Quarterly Business Reviews and present performance indicators relative to the services managed.  Insures invoices are in agreement to the status and within the scope of agreements

7.           Collaborates with internal parties to facilitate the resolution of issues and to ensure consistent and correct communications. Collaborates with the Director of Supply Chain Performance to write statement of work (SOW) and contracts to support proposals. In collaboration with Director, SOW and contracts to plans and staffing. Educates and trains staff members and sales force on programs and services. Works with Director of Supply Chain Performance and Vice President Supply Chain Performance to ensure consistency with all programs and services.

8.           In collaboration with DSCP, manages RFP's for services in the area assigned.

9.           Assists in identifying and qualifying potential logistics/technology/services customers.

10.      Assists in the creation of sales materials for internal and external purposes to sell O&M services.




                   Broad knowledge of a discipline such as hospital supply chain, distribution, material management, inventory management, engineering, finance or business administration.  Equal to a complete 4 year college or university education. MBA, CPA or CPIM preferred.


                   Five - seven years in logistics/supply chain operations, inventory management, project management, strategic account management, preferably in Healthcare working large size hospital or a multi-hospital.


A.   Advanced written and verbal communication skills.

B.   Demonstrated persuasion and negotiations skills

C.   Ability to lead cross-functional teams

D.   Planning and organizational skills.

E.   Sales consulting skills.

F.    Ability to analyze and conclude.

G.   Ability to manage others and give constructive feedback and direction

H.   Self-starter. Ability to work independently.

I.     Advanced project management skills.

J.    Advanced PC skills.

K.   Advanced presentation skills


          General office equipment to include PC.      


  1. Inside working conditions.
  2. No environmental hazards indicated for this classification.
  3. Travel required (approximately 50%).


          Sedentary Work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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