Supply Chain Services Consulting Manager in Mechanicsville, VA at Owens & Minor, Inc.

Date Posted: 7/9/2018

Job Snapshot

Job Description

POSITION SUMMARY

 

Maintains and has repeated demonstration of senior level proficiency in a business or clinical discipline that is integral to the success of consulting engagements. Leads projects with one or more work streams in the business or clinical discipline in which the consultant is proficient.    Responsible for the successful delivery of logistical, clinical, cost management, technology and/or consulting services, in areas such as inventory management/logistics, contract management, value analysis, process design, project management, technology implementations, data collection or analysis implementations and other client related services.  Leads, projects and project-related initiatives as assigned by leadership.  May include the leadership of other Owens & Minor teammates and customer project teams, and/or serving in a formal project management role. Plays a major role in engagements that generate significant annual revenue and/or margin recognition.   

Manages Sr. Consultants, Consultants, and Associates in the delivery of O&M consulting engagements and provides expertise in Process, Supply Chain Strategy Design, Logistics, Clinical Services, Technology, and/or Cost Management. 

High level of financial accountability: manages multiple engagement teams and supports the delivery of O&M revenue and margin goals.

Manages internal and external requests.  Ensures Customers receive the outcomes that meet their expectations in cost control; savings achieved and quality of deliverables.

KNOWLEDGE, COMPLEXITY, SUPERVISION/DISCRESION

Tactical, first-level management.   Manages people and/or programs to meet business objectives and quality standards.  Success depends on the performance of the group or program.

First level of management.  Works toward objectives established by upper levels of management.   May recommend departmental specific procedure improvements and implement those that are approved.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Recommends changes to policies and establishes procedures.  Sets and aligns personal or group goals with established business objectives.  Typically reports to a Senior Manager or Director.  May manage pre-determined budget amount for area of responsibility, but does not generally have budgeting input.

Understanding of well-defined goals.  Sets priorities to reach those goals.  Develops and administers schedules and performance requirements to ensure project goals/milestones are met.  Develops and implements plans for tactical execution.   Works on issues of diverse scope where analysis requires an understanding of current business trends.  Receives managerial review with well-defined processes.  Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the department.

Often leads a cooperative effort among members of a project team.  Uses interpersonal skills to influence customers, suppliers and other managers.  May be responsible for managing a program(s) within a staff function and may not have direct reports.  May manage day-to-day activities of a department or program.  May manage Supervisors and/or Individual Contributor staff.  Frequently interacts with peers, Senior Managers and Individual Contributors.  Provides guidance to subordinates within the latitude of established policies. Manages up to Senior Professional level teammates and/or Supervisors and/or Assistant Managers.

Solid knowledge of technical and functional principles.  Understanding of the roles of the various functional groups within Owens & Minor. 



ESSENTIAL JOB FUNCTIONS:

1.       Effectively trains, manages and motivates teammates to perform their duties in accordance with standard operating procedures, including the utilization of O&M tools and methods to support engagement operational and delivery goals, timely completion of assigned tasks and generation of quality results.

2.       Assigns, manages and leads supply chain consulting projects or project initiatives within the project/engagement structure.

3.       Interacts with client's executive and management staff to communicate and build levels of credibility and trust that supports the delivery of consulting engagement commitments; as well as, creating an environment that supports an expanded client relationship internally and externally. Communicates with client sponsors regarding milestone and goal achievement.

4.       Works with and supports other O&M business units to improve customer satisfaction and grow market share.

5.       Manages supply chain consulting engagements within the logistics, clinical services, analytics and/or technical practices. Identifies and recommends options to mitigate engagement challenges, when they arise. Communicates project status, results, and project related issues to the appropriate project leadership.

6.       Responsible for project management of consulting engagements in complex hospitals and IDNs that encompass O&M service lines.

7.       Manages and provides actionable feedback to Senior Consultants, Consultants, and Associates as it relates to O&M's full-scope consulting approach, the achievement of results, and meeting timelines, milestones, and engagement deliverables.

8.       Effectively manages, motivates, develops and retains teammates that enhance O&M's ability to strive for excellence in the healthcare supply chain. Assess and recommend adjustments to teammate assignments to efficiently and effectively deliver results. 

9.       Acts as Subject-Matter-Expert on consulting processes and instructs other teammates through OMU and other educational avenues.  May assist in the creation of OMU training tools for O&M consulting teammate use and development.

10.   Adheres to and trains teammates on practice guidelines, including (but not limited to) Expense Reporting and Time Management (Extensity), Project Management and Spend Analytic tools, confidentiality, and record retention.

11.   Administers/monitors approved accounting practices to ensure financial and operating reports accurately reflect the condition of the business and provide reliable information necessary to control operations

12.   Ensures month end reporting and invoice letter generation is performed in a timely manner.  

13.   Achieves minimum engagement metrics set at the beginning of each engagement such as: Managing expenses to budget expectations of customer(s); managing deliverables to expectations of customer; tracking progress toward customer goals and reporting issues and concerns to customers in a timely manner; creating and tracking a revenue and expense plan; and pursuing outstanding A/R balances should they occur.

14.   Consistently adheres to practice guidelines including: Extensity submission, use of Performance Logic, and Spend Analytic Tools.

SUPPLEMENTAL JOB FUNCTIONS:

1.      Performs additional duties as directed.



Qualifications

EDUCATION & EXPERIENCE REQUIRED:

1.       Bachelor�s Degree, RN, or equivalent experience in healthcare logistics, supply chain management, nursing, or related field is preferred

Typically has 8+ years of direct work experience in health care supply chain consulting services, or a minimum of 7 years of senior level experience in health care supply chain management.  Prior management experience may be required depending on function/role.

KNOWLEDGE SKILLS & ABILITIES:

A.      Demonstrated understanding of supply chain management, consulting principles and practices.

B.      Demonstrated competencies in communication, project management, presentation, process design, data analytics, persuasion and negotiation skills as needed to successfully interact with internal and external O&M customers.

C.      Proven ability to identify and communicate opportunities to Center For Excellence project leadership and/or to appropriate internal O&M leadership to expand the scope of existing engagement

D.      Demonstrated ability to manage small consulting engagements and project teams (1-3 teammates), work independently, with internal and external teammates, and with a diverse team.

E.       Proven ability to organize and facilitate multi-disciplinary work teams.

F.       Possess the ability to listen and respond appropriately to customer and co-worker requests, communicate effectively with clients and team members, to clarify understanding, diffuse tense situations, and deliver information effectively.

G.     Ability to research, write and present critical analyses and recommendations relevant to stated subject matter expertise.

H.      Ability to adjust to client preferences regarding the format and style of consulting activities and reports, ability to prepare charts, graphs and written assessments.

I.        Ability to build and maintain relationships with O&M teammates, hospital staff and physicians, and/or manufactures.

J.        Ability to communicate, influence, and persuade others at all levels, to present information in a clear, concise, professional manner.

K.      Demonstrated analytical/PC skills:  Excel, Access, Visio, Value Stream Mapping, word processing, project planning and graphics presentation software.

L.       Where applicable, ability to create and/or modify interfaces.



Work Environment

 

EQUIPMENT, TOOLS & WORK AIDS

1.      Personal Computer

2.      MS Office Suite

WORKING CONDITIONS AND ENVIRONMENTAL HAZARDS

  1. Inside working conditions.
  2. No environmental hazards indicated for this classification.
  3. 80% to 100% travel required.

 

PHYSICAL REQUIREMENTS

1.      Fingering:   Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.

2.      Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

3.      Sedentary work:  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

4.      Visual Acuity:  Closely viewing in order to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

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