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Supply Chain Transformation Manager in New York, NY at Owens & Minor, Inc.

Date Posted: 3/11/2019

Job Snapshot

Job Description

The Supply Chain Transformation Manager (SCTM) reports to the Regional Director, Supply Chain Operations.  Serves as single point of contact for all O&M services deployed at a Provider and reports dotted line into the O&M Client Director.  Responsible for managing assessment, implementation, and sustainment of multiple O&M services and programs (two or more) for a specific customer.  Manages on-site O&M teammates supporting assessment, implementation, and maintenance of O&M services and programs on-site at the Provider.  The SCTM develops engagement plans collaboratively with customers and manages these services through established and agreed upon key performance indicators.   The SCTM manages the engagement to meet expectations that have been established in contracts, engagement plans, and general business expectations set by customers.  Creates baseline in conjunction with customer and tracks baseline performance to results. Leads communication, creates project plans, develops savings trackers, and obtains customer savings sign-off (where applicable). Presents progress updates internally and externally to key stakeholders. 

Manages the full scope of O&M services engagements for integrated delivery networks, large healthcare organizations, and teaching/academic hospitals; supports the delivery of all developed supply chain performance services and manages all assigned O&M services teammates. 

The SCTM manages the O&M teammates (Analysts, Supervisors, Coordinators, Technicians, etc.) assigned to the area or specific engagement. He/she schedules the time of these resources to meet the needs of the area and collaborates with the Region Director of Supply Chain Services Operations to insure that projects are staffed per the contract and that resources are maximized to ensure customer success. He/she utilizes his/her expertise to provide teammates with ongoing training, development and education. The SCTM interfaces heavily with key stakeholders within the customer, including hospital executives. 


1.            Works with Client Director and customer to track performance to goals.  Create an approach and frequency for communicating, tracking and monitoring, performance to goals.

2.            Tracks and reports specific performance indicators to monitor the success of the engagement; identifies issues and resolves obstacles to ensure success.

3.            Meets with customer stakeholders to develop implementation plans. Leads, plans, directs and coordinates the implementation efforts of O&M services per the customer and O&M contract.

4.            Acts as Subject-Matter-Expert on implementation processes and contributes to the development of tools and materials to support delivery of all programs and services. 

5.            Manages the engagement process for all projects, advanced logistics services, inventory management services and technology services in the 'area' assigned. Creates infrastructure to rapidly roll out new initiatives. Ensures engagements are staffed in a consistent and professional manner. Hires, trains and manages teammates for associated area. Performs annual performance reviews of teammates assigned to his/her area of responsibility.

6.           Adheres to and assures that on-site O&M teammates are trained on practice guidelines, including (but not limited to) Expense Reporting and Time Management (Extensity), Project Management and Spend Analytic tools, financial reporting, confidentiality, and record retention.

7.            Communicates engagement status to customers and to O&M leadership. Collaborates with O&M and customer stakeholders to deliver Quarterly Business Reviews and present performance indicators relative to the services managed.  Insures invoices are in agreement to the status and within the scope of agreements.

8.            Collaborates with internal parties to facilitate the resolution of issues and to ensure consistent and correct communications. Works with Region Director, Supply Chain Services to ensure consistency with all programs and services.

9.            Collaborates on project planning and staff scheduling to ensure leverage of resources.

10.        Achieves minimum engagement metrics set at the beginning of each engagement such as: Managing expenses to budget expectations of customer(s); managing deliverables to expectations of customer; tracking progress toward customer goals and reporting issues and concerns to customers in a timely manner; creating and tracking a revenue and expense plan; and pursuing outstanding A/R balances for services should they occur.



                   Broad knowledge of a discipline such as hospital supply chain, distribution, material management, inventory management, engineering, finance or business administration.  Equal to a complete 4 year college or university education. MBA, CPA or CPIM preferred.


                   Five - seven years in logistics/supply chain operations, inventory management, project management, strategic account management, preferably in Healthcare working large size hospital or a multi-hospital.


A.   Advanced written and verbal communication skills.

B.   Advanced analytics and financial skills (including Access & Excel).

C.   Skills in simplifying complex messages.

D.   Advanced project management skills.  

E.    Advanced PC skills.

F.    Advanced presentation skills.

G.   Demonstrated persuasion and negotiations skills.

H.   Ability to lead cross-functional teams.

I.     Planning and organizational skills.

J.    Ability to analyze and conclude.

K.   Ability to manage others and give constructive feedback and direction.

L.    Self-starter. Ability to work independently.


          General office equipment to include PC.


  1. Inside working conditions.

  1. No environmental hazards indicated for this classification.

  1. Travel required (approximately 25%).


          Sedentary Work:  Exerting up to 25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

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