Vice President, IT Business Partner in Alpharetta, GA at Owens & Minor, Inc.

Date Posted: 8/8/2019

Job Snapshot

Job Description



Drives IT strategy, innovation, operational excellence, and employee engagement for Owens & Minor divisions across various product lines and technical disciplines.  Supports divisional leadership by providing and developing IT strategy and direction in line with business needs.  Manages overall IT customer experience, services, programs, engagement, and IT Department interactions for assigned division.


1.       Collaborates with divisional leadership to develop and execute IT strategy that aligns with business needs. 

2.       Analyzes external business environment to anticipate trends and influence strategy.

3.       Manages the overall IT customer experience for assigned division(s) (services, programs, manager/teammate escalations, etc.).

4.       Develops strong working relationships with key stakeholders.  Manages key stakeholder escalations, resolving issues and driving customer satisfaction and retention.  Provides proactive guidance and counsel to key stakeholders on IT issues.

5.       Interacts with senior management and executives on matters concerning Owens & Minor technologies and customer segment needs.

6.       Communicates organizational strategy and translates it into a functional IT strategy for assigned division(s).

7.       Makes recommendations for solutions or improvements to division business processes that can be accomplished through new IT solutions or alternative uses of existing IT solutions.

8.      Develops and maintains relevant metrics to assess IT solutions for assigned division(s).


1.       Prepares written and oral reports, project plans, task lists, timelines, resource assignments, and documentation effectively.

2.       Leads and participates in internal and external committees and meetings.

3.       Performs additional duties as directed.


  • Bachelor's Degree required; concentration in Information Systems, Computer Science, Business Administration, or related field highly preferred.
  • Fifteen (15) or more year of IT technical or product solutions experience
  • Eight (8) or more years of experience in an IT management role with direct reports
  • IT contract center experience within a large organization or agency preferred


  • Strong technical aptitude combined with ability to translate technical topics to non-technical people and vice versa
  • Demonstrated results managing the customer experience
  • Proven ability to lead, develop and motivate a team of business professionals
  • Proven success building key customer and business partner relationships
  • Demonstrated ability to build high trust relationships with key stakeholders and the ability to communicate with and influence senior level executives
  • Strong track record of driving strategy and innovation
  • Experience managing people leaders
  • Proficient command of Microsoft Office applications: PowerPoint, Excel, Project, Visio, Outlook, and Word
  • Experience working with Salesforce preferred
  • Must have well-cultivated soft skills
  • Team player and willing to work in a consistently changing environment
  • Participate on cross-functional process improvement teams
  • Strong analytical and business skills
  • Ability to operate in a fast-paced, dynamic business environment
  • Good problem solving and decision making skills
  • Strong financial and business acumen with ability to create and defend a business case and manage cost center budget/expenses
  • Ability to use data and business intelligence in decision making
  • Thorough knowledge of customer service policies, practices, systems through knowledge of application software support
  • Professional and collaborative leadership style
  • Demonstrated ability to measure and achieve operational excellence
  • Excellent written, oral and verbal communication skill
  • Knowledge of Workforce Management technology and tools


  • Travel up to 10%, including international travel

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